|
For Technical Support, contact the EdgeAccess Authorized Reseller from whom you purchased the product.
For EdgeAccess Technical Support, either call (301) 547.7010, option #1 between 8:30am - 8:30pm EST M-F or you may send an email to
support@edgeaccess.net.
While EdgeAccess is committed to its SLAs, we take a special humanitarian interest in supporting the first responders during disaster relief. FAQs may address some
of your concerns.
Documentation
BlueBox
UAD Series Manual
RT
UAD Series Manual
VoiceWise
UAD Series Manual
Product Warranty
Extended Warranty is honored provided payment is received within 30 days of product shipment; otherwise, Extended Warranty is NOT available for purchase.
If replacement is determined following Product Warranty validation, your support representative will assign an
RMA#. Simply print and complete the Customer Return Materials Authorization form (to include the RMA# provided),
then return the form along with the product. Be sure to retain a copy for your records.
Installation Terms & Conditions
EdgeAccess products not installed by an ECI (Edge Certified Installer) will void all service and product warranties.
Extended Warranty Programs
These special internet prices do not cover LAN or T1 interfaces. For extended warranty coverage, which covers your distinctive configuration, please contact Customer Service.
See Extended Warranty Guide for full details.
| PRODUCT |
BASIC |
PLUS |
2
YR+ |
| BB400 |
$ 192 |
$ 256 |
$ 499 |
| VW800 |
$ 573 |
$ 764 |
$1,489 |
| VW1600 |
$ 954 |
$1,273 |
$2,445 |
| VW2400 |
$1,335 |
$1,780 |
$3,450 |
|
"BASIC" Extended Warranty VS. |
"PLUS" Extended
Warranty |
|
100% Parts & Labor |
• 100% Parts
& Labor |
|
50/50 Shipping |
•
100% shipping |
|
15 Support Calls |
•
Unlimited Support Calls |
|
Software Upgrades included |
•
Software Upgrades included |
Customers not under extended warranty may purchase support in one hour increments for $45 each unit.
EdgeConnect Service
All service plans are subject to a one-year service agreement applies. There is a one-time fee of $5 per local phone number, $25 per toll-free phone number, a $1 recurring monthly charge for retaining toll-free numbers, and a $50 per
company setup fee.
All international calls are billed on a per country basis according to EAI then current Int’l rates.
|
EC PLAN |
SERVICE DESCRIPTION |
|
#EC10 |
Add a line to any EC Plan to share minutes on single UAD.
Phone # req'd. |
|
#EC400 |
400 domestic minutes for pre-paid $29.95/mo.
Share minutes w/ #EC10. |
|
#EC1000 |
1000 domestic minutes for pre-paid $69.95/mo. Share minutes w/ #EC10. |
|
#EC1500 |
1500 domestic minutes for pre-paid $99.95/mo. *Share minutes without
#EC10 across all ports of a single UAD. Phone # purchase required.
|
NEW! Based on
popular demand - ROLL-OVER MINUTES
|
#EC12K_LCL |
12,000 domestic minutes for
use on a single UAD with local numbers
within anniversary year for $1,200. |
|
#EC12K_TLL |
12,000 domestic minutes for
use on a single UAD w/ toll-free numbers
within anniversary yr. for $1,440/yr. |
Simply fill out and return the EdgeConnect Service Activation
Form via fax to
(813) 249.1126 to get started.
ECI Training
Edge Certified Installations: All products sold by EAI must be installed and maintained by certified
personnel of an EAI affiliate company. Each EAI affiliate must maintain a minimum of 15 employees certified
through the applicable EAI training program. In order to receive such a prestigious certification, personnel are
required to attend an EAI learning event and demonstrate the proper techniques of installation/maintenance and be
certified by an EAI trainer to perform those techniques in the field. As a result of a product failure in the
field, EAI certified personnel may obtain assistance from EAI labs if a maintenance agreement is in place. All other
product users will have no assistance and as a result will deem the product out of any future warranty/service contracts.
| 2002-2007 EdgeAccess,
Inc. All rights reserved
| |
